Wednesday, August 19, 2009

Hoshin Kanri and the Quality Management of Systems on the Move

at the meetingHoshin Kanri has been described as the application of quality management principles to change management. And it is true, frequent checks are made to ensure the kinds of breakthrough improvement efforts typically managed by Hoshin Kanri are both proceeding as planned and delivering the expected results. Yet there are certain characteristics which make the quality management of breakthrough improvement different from other applications of quality management. Understanding and handling these differences requires experience, good judgment, objectivity and patience.

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