Cross-functional Initiatives: Problem Solving or Problem Resolution?

The process that drives the success of cross-functional efforts is problem resolution, a special form of problem solving.

You can think of problem resolution as a building approach; it emphasizes building improved performance on top of the “success assets” already present in the environment. (This doesn’t mean nothing will be brought in from the outside.)

This special form of problem solving puts a special twist on the requirements for leadership. A problem resolution leader will:

1. look for the strength to solve the problem in the environment and among the participants

2. evaluate for missing requirements – skills, expertise, experience

3. bring new methods in to close the gaps

4. be open to tailoring tools and methods for the preferences of the group

5. drive for both agreement and the expected results

A cross-functional problem resolver will see the absence of agreement  as an element of poor performance.  He or she will try to correct the lack of agreement by demonstrating the required behaviors or through personal intervention and negotiating.