Thanks Bob. You bring up several excellent points...

2009-10-27T11:37:32.084-04:00

Thanks Bob. You bring up several excellent points. I'd like to follow up on two of them.

I also "believe managers should spend significant time in the Gemba". My two plant tours each day were allotted 20 minutes plus or minus each. My activities during the tours were listed in priority order. Even the intent of the tours was made clear so I could capture the "spirit" of what my boss was coaching me to do.
The tours were separate from many other activities where my colleagues and I were taught to "go to the Gemba". My boss had so thoroughly trained us to spend time in the "Gemba" that he had to coach me to make a needed adjustment in my new role as a manager.
He was a true coach. All of this was done to help me develop my capabilities as a manager.

You comment "Each person has a choice on how they approach a person to provide coaching" is insightful. I was intense about my work and had very definite ideas about how to do it. Because of this, my boss adjusted his approach to get through to me. I have often described his style with me using the words "charming bully”, and I mean that in the nicest way. He was genuine and very effective.

Thanks for sharing this learning moment. In a way...

2009-10-27T10:18:24.025-04:00

Thanks for sharing this learning moment. In a way, your boss meant well and wanted you to focus on teaching others to "fish" rather than feeding them. Each person has a choice on how they approach a person to provide coaching. I believe that managers should spend significant time in the Gemba. I am happy to hear you had years of productive partnership afterward.

Comments on Accessible Hoshin Kanri: The Boss Coaches Lean Management Behaviors

Thanks Bob. You bring up several excellent points...

Thanks for sharing this learning moment. In a way...